Frequently Asked Questions

Ordering & Returns

Do you accept returns?

Because many of our products are custom-made or personalized, we generally do not accept returns for change of mind or customer errors.

What if my item arrives damaged, defective, or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order number. We’ll work quickly to resolve the issue.

Shipping

How long does shipping take?

Orders are typically processed within 2–5 business days. Once shipped, delivery usually takes 2–8 business days within Canada, depending on your location and carrier service.

Do you ship to the USA?

Yes. Estimated delivery is generally 5–10 business days after shipment. Customs, weather, carrier delays and peak periods can affect delivery times.

Will I receive tracking information?

Yes. Once your order ships, you’ll receive a confirmation email with tracking details when tracking is available.

Changes & Custom Orders

Can I cancel my order?

Orders may be cancelled within 12 hours of purchase. Once production begins, cancellation may not be possible.

Can I place a custom or bulk order?

Yes. We offer custom orders and bulk pricing for qualifying quantities. Visit our Custom Orders page or contact info@6ixandsips.ca with the product, quantity, deadline and design details.