Frequently Asked Questions

Ordering & Returns

Do you accept returns?

Because many of our products are custom-made or personalized, we generally do not accept returns for change of mind or customer errors.

What if my item arrives damaged, defective, or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order number. We’ll work quickly to resolve the issue.

Shipping

How long does shipping take?

Ready-to-go orders dispatch within 2 business days, excluding weekends and holidays. Custom-made orders require 2–5 business days for production. Once shipped, delivery usually takes 2–5 business days in Ontario; 5–10 business days in other provinces within Canada, depending on your location and carrier service.

Do you offer free shipping?

Yes. We offer free shipping across Canada on orders over $80 CAD (before taxes, after discounts).

Will I receive tracking information?

Yes. Once your order ships, you’ll receive a confirmation email with tracking details when tracking is available.

Changes & Custom Orders

Can I cancel my order?

Orders may be cancelled within 24 hours of purchase. Once production begins, cancellation may not be possible.

Can I place a custom or bulk order?

Yes. We offer custom orders, and bulk orders of 20+ units are quoted separately. Visit our Custom Orders page or contact info@6ixandsips.ca with the product, quantity, deadline and design details.