Refund policy

At 6IX & SIPS, we take pride in creating high-quality products and want you to be happy with your purchase.

Custom & Personalized Products

Because many of our products are made-to-order or personalized, custom items cannot be returned or exchanged due to:

• Change of mind
• Incorrect size selection
• Personal preference
• Customer-provided design errors

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Photos of the item
• Photos of the packaging (if applicable)

Once reviewed, we may offer:

• A replacement item
• A store credit
• A refund when appropriate

Cancellations

Orders may be cancelled within 12 hours of purchase. Once production has begun, cancellations may no longer be possible.

Non-Returnable Items

The following items are not eligible for return:

• Personalized products
• Custom-made products
• Sale or clearance items
• Gift cards

Our Satisfaction Commitment

If there is a problem with your order, we encourage you to contact us. Our goal is to provide a fair and reasonable solution and ensure you have a positive experience with 6IX & SIPS.

Contact Us

For all return and refund inquiries:

Email: info@6ixandsips.ca

We typically respond within 24–48 business hours.